Shipping Policy

FREE SHIPPING ON ORDERS OVER $100 (within the U.S. excluding Hawaii and Alaska)*.

*Please note: This option may not be available during sale or promotional periods.

  • Most orders will ship within 1-3 business days from the order date.
  • Orders placed after 4pm on Fridays will be processed on Tuesday of the following week.
  • Successfully placed orders will receive and email receipt with your order details.
  • Once your order has been shipped, you will receive an email confirmation including a tracking number for your order. 
  • At this time, we are unable to ship to Hawaii or Alaska due to the high costs of shipping. If you wish to pay the shipping charge to have it shipped to these states, please contact us.
  • The shipping carriers go by business days and do not count weekends or the day of pickup.
  • If your tracking says delivered, please contact USPS for more info.

  • If you input an incorrect address at checkout and your package has been sent out, you will need to contact USPS to change your address. If your package ends up getting sent back to us, you will be responsible for the additional shipping charges in order for us to resend your package.

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    If you have questions or concerns about delays in the shipping process, once the item is in the possession of the USPS, please contact USPS and inquire.
  • Once orders are shipped, we have no control over the process and cannot answer questions about delays, returned, lost, or miss sent packages. Tracking updates on the USPS website can take up to 48 hours once shipped.

DOMESTIC ORDERS

  • PROCESSING TIME: 1-5 business days
  • RECEIVING PARCEL: 3-5 business days (Domestic) *NOT including delays.
  • BUSINESS DAYS = MONDAY – FRIDAY
  • We cannot guarantee there will be no delays with USPS. If your package is delayed, it is not the responsibility of Potluck and we appreciate your patience in receiving your package.

INTERNATIONAL ORDERS

 We do not ship internationally at this time.